Cancellation Policy

Rescheduling Request:

Participants who wish to reschedule must notify Blue Ridge Wildlife Center as soon as the reschedule is needed. Please keep in mind that we may have other programs booked for your rescheduled date and may need to come up with alternative dates.

Cancellation by Participants:

Cancellation Period: Participants who wish to cancel their enrollment in Blue Ridge Wildlife Center educational programs must do so within a specified cancellation period.

Cancellation Request: To request a cancellation, participants must notify Blue Ridge Wildlife Center in writing via email Education@BlueRidgeWildlifeCenter.org or by phone 9am-5pm to (540) 837-9000 and provide their full name, organization, and date of the scheduled program.

Refund Policy:

Refunds for program cancellations with be issued according to the following schedule:

• Cancellations made within 8 days before the program start date for a full refund.
• Cancellations made within 4-7 days before the program start date will receive a half refund.
• Cancellations made within 48 to 72 hours or less before the program start date will not receive a refund.

Cancellation by Blue Ridge Wildlife Center:

At Blue Ridge Wildlife Center, safety is our priority. We reserve the right to cancel a program if there are unruly or hazardous conditions caused by participants or due to weather. In such cases, we will handle refunds or rescheduling on a case-by-case basis.

If your party is late to an onsite program, we reserve the right to cancel your program or add additional fees. Due to the high demand of taking care of live animals we cannot delay care while awaiting arrival.

Late Arrival Policy:

We recognize that occasional lateness may occur despite employees' best efforts to adhere to schedules. However, punctuality is essential to maintaining the quality of care for our ambassadors. Therefore, the following late arrival policy is implemented:

Definition of Lateness: Program attendees are considered late if they arrive after their scheduled start time.

Grace Period: A grace period of 15 minutes will be allowed for late arrivals. Beyond this grace period, programs will not be guaranteed.

Consequences of Tardiness:

Failure to arrive on time, or communicate tardiness may result in the following:

• Your program may be shortened to include your tardiness within the run time.
• The program may incur additional fees of up to 25% of the program cost.
• Your program may be canceled in its entirety.

Exceptions:

Exceptions to this policy may be made in cases of documented emergencies or extenuating circumstances. Such exceptions will be considered on a case-by-case basis by management.